Cable Forum - View Single Post - NTL refunds

rscott101 · 10-08-2005, 12:39

Just had a call from the supervisor - complete waste of time.
He didn't see what I was complaining about - "Your refund has been requested, what's the problem?"
Told him to read the notes and then tell me if that was good service from NTL.
Slight pause and then just "well, we've done all we can here - the cheques will be with you within 4 weeks.".
I did ask to be called once the refund was approved, but apparently "this would serve no purpose and would only delay things?"

He's requested a letter of apology to be sent to me, but there's no chance of compensation for the 15-20 phone calls I've made to NTL and the 3 or 4 hours wasted trying to sort this out. Told in no uncertain terms that this isn't possible once the account is closed.

One little nugget of info from him. He confirmed that CS had requested the first refunds to the service address, not the billing address, despite me confirming which address they should go to. He admitted that this might, possibly, have been a mistake by CS, but "there's nothing I can do about that".

Ah well. Be back in 28 days when the cheques have mysteriously not appeared.

10-08-2005, 12:39	#14
rscott101 Inactive Join Date: Sep 2004 Posts: 17	Re: NTL refunds - do they ever happen? Just had a call from the supervisor - complete waste of time. He didn't see what I was complaining about - "Your refund has been requested, what's the problem?" Told him to read the notes and then tell me if that was good service from NTL. Slight pause and then just "well, we've done all we can here - the cheques will be with you within 4 weeks.". I did ask to be called once the refund was approved, but apparently "this would serve no purpose and would only delay things?" He's requested a letter of apology to be sent to me, but there's no chance of compensation for the 15-20 phone calls I've made to NTL and the 3 or 4 hours wasted trying to sort this out. Told in no uncertain terms that this isn't possible once the account is closed. One little nugget of info from him. He confirmed that CS had requested the first refunds to the service address, not the billing address, despite me confirming which address they should go to. He admitted that this might, possibly, have been a mistake by CS, but "there's nothing I can do about that". Ah well. Be back in 28 days when the cheques have mysteriously not appeared.