Cable Forum - View Single Post - NTL refunds

rscott101 · 09-08-2005, 17:24

Yep. She was the person who the supervisor said would call me back as soon as they heard from payments.
I called today - apparently payments got back to her within 30 minutes of my call yesterday. Surprisingly enough, no-one from NTL had called me.

Payments have declined one refund request! Seems that when they received the first refund cheque back (sent to old address), they noted it on the system, but didn't adjust the balance, so the new request was refused.

Today's helpful person (not sarcastic, they really were helpful) has added copious notes, a balance adjustment and a new refund request.

They've also lodged a complaint for me about the various problems encountered with this refund. They were very embarrassed by the fact that yesterday's person hadn't called me back, even though there was a note on the account to say she was going to. Her supervisor is going to call me tomorrow.

One piece of good news. About halfway through the call, as she was switching between my 2 accounts, a note confirming a refund on one of them appeared.

09-08-2005, 17:24	#9
rscott101 Inactive Join Date: Sep 2004 Posts: 17	Re: NTL refunds - do they ever happen? Yep. She was the person who the supervisor said would call me back as soon as they heard from payments. I called today - apparently payments got back to her within 30 minutes of my call yesterday. Surprisingly enough, no-one from NTL had called me. Payments have declined one refund request! Seems that when they received the first refund cheque back (sent to old address), they noted it on the system, but didn't adjust the balance, so the new request was refused. Today's helpful person (not sarcastic, they really were helpful) has added copious notes, a balance adjustment and a new refund request. They've also lodged a complaint for me about the various problems encountered with this refund. They were very embarrassed by the fact that yesterday's person hadn't called me back, even though there was a note on the account to say she was going to. Her supervisor is going to call me tomorrow. One piece of good news. About halfway through the call, as she was switching between my 2 accounts, a note confirming a refund on one of them appeared.