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BarFly · 09-08-2005, 15:38

Ntl: dont run there own residential technical support anymore, they have outsourced to IBM / Manpower, these are based in both Swansea & India.

Newport & hook is for business, offnet & dial up customers ( offnet may be in india aswell ) & i believe some of these services are outsourced to Fujitsu, who i believe happen to run telewest call centres aswell....

there could be a possiblity of another dept moving there, but that wouldnt make sense as to why they shut all the other centres to make 3 so called centres of excellence, & concentrate all training & resources on these...

09-08-2005, 15:38	#2
BarFly Inactive Join Date: Mar 2004 Location: Liars Corner Posts: 284	Re: New NTL Call Centre?? Ntl: dont run there own residential technical support anymore, they have outsourced to IBM / Manpower, these are based in both Swansea & India. Newport & hook is for business, offnet & dial up customers ( offnet may be in india aswell ) & i believe some of these services are outsourced to Fujitsu, who i believe happen to run telewest call centres aswell.... there could be a possiblity of another dept moving there, but that wouldnt make sense as to why they shut all the other centres to make 3 so called centres of excellence, & concentrate all training & resources on these...