Cable Forum - View Single Post - Frequent 'No Connection' Problem, and Install Disc ?'s

Raistlin · 09-08-2005, 15:34

I had exactly the same problem about 18 months ago. It turned out that it was zonealarm. I did exactly as you did and stopped it from loading at startup, I still got the same problem - this is because there are still some elements of ZA that will load even if you have told them not to.

You need to do one of two things:

Completely uninstall ZA (I'll find the instructions for total removal of ZA for you shortly), or
You need to configure ZA so that it sees your Cable Modem as a trusted part of the network.

What's happening is that ZA is interefering with the DHCP lease process, I think it's not allowing the requests which go between PC and Modem to be actioned properly.

Like I say, give me a moment and I'll see if I can find the instructions for how to take care of the two points above for you.

09-08-2005, 15:34	#14
Raistlin Inactive Join Date: Feb 2004 Location: There's no place like 127.0.0.1 Services: Depends on the person and the price they're offering Posts: 12,384	Re: Frequent 'No Connection' Problem, and Install Disc ?'s I had exactly the same problem about 18 months ago. It turned out that it was zonealarm. I did exactly as you did and stopped it from loading at startup, I still got the same problem - this is because there are still some elements of ZA that will load even if you have told them not to. You need to do one of two things: Completely uninstall ZA (I'll find the instructions for total removal of ZA for you shortly), or You need to configure ZA so that it sees your Cable Modem as a trusted part of the network. What's happening is that ZA is interefering with the DHCP lease process, I think it's not allowing the requests which go between PC and Modem to be actioned properly. Like I say, give me a moment and I'll see if I can find the instructions for how to take care of the two points above for you.