[Chrysalis]

I decided to take the plunge and follow others by ringing retentions for my discount. Currently unpleased with the fact I paid £17 for sky sports 1,2,3 but dont get sky sports xtra like digital customers and no discount if I combine with family pack, and still have no timeline for digital tv upgrades.

So I rang retentions, told the guy what I wanted and he checked my package and informed me because I am on analogue the offer is unavailable, I explained that this is no fault of my own and if ntl offered me digital tv services right now I would likely be paying for sky sports 1,2,3 and be on family pack and more importantly not be asking for a discount. He agreed with me and apologised for the lack of digital services in my area, the result is I got free line rental (£10.50 ) 3 for £30 offer (because on analogue I got 2mb bb instead of 1mb bb so base tv/phone/2mb bb for £30) this was offered to me as a result of them not been able to give me a date on digital tv service upgrades and me mentioning my sister cannot even get broadband. He even took it one step further by letting me pass on my feelings to a manager and doing a telephone survey on the service. I felt he was was proffesional and excellent so told the manager that and then said my feelings on the current feeling about loyal customers having to ring up for discounts and the postcode lottery with forgotten areas.

Now I expect to be slated for this which I understand as those who get a good service as a result of living in the right area will find it hard to understand my view point, but I should explain that ntl are playing a game here, massive PR about their ongoing upgrades to further their techonology such as VOD and 10mbit BB which is a good thing, but they are not making these upgrades universal across their covered areas which I feel is a big let down and has no media coverage. Before someone shouts dont worry just move to sky there is options blah blah, I cannot move due to landlord restrictions and my sister for her own reasons BT is not an option for phone/bb and apperently BT havent got her covered for ADSL but I havent checked that myself. So if a member of the cable forum team is passing on feedback to their contact I would like them to forward my views please. Thank you.