Well, still waiting for refund. Last monday, Cust Service told me a cheque had been sent that day.
Saturday - no cheque. Phone them to be told 'No sir, no cheque has been issued. No-one would have told you otherwise.' and, of course, there's no notes on the account to say I spoke to someone on the sunday. Supervisor promises to chase payments and get back to me monday morning. Was also going to explain the delays to her manager, so he could call me to, at the very least (her words), apologise.
Monday morning - no call. Spoke to CS at lunchtime - no trace of anyone accessing my account details on saturday. They don't want to accept that I spoke to anyone at all. They also don't understand why I'm getting fed up waiting for them to pay me the money they've had since February.
ARGH!
Am now promised that this supervisor will be chasing this up and will call me back as soon as they have any news.
Hmm. anyone got a sample debt collection agency demand document. Think it might be time to send one to NTL
