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takisawa · 08-08-2005, 08:02

And back on topic indeed...

Oh dear oh dear. NTL are seriously beginning to try what little patience I have left.
As previously said the NTL engineer was booked for between 12 and 6 on Friday.
So I booked the day off work and stayed in all day. All day. Didnt leave the house once. Not once. Even had a catheter fitted to avoid having to visit the loo.
But seriously though nobody turned up...
Called NTL to confirm..."Yes he is definetley going to be with you today"...
Called again at ten to six and was told well he still "might" show up...!!!
Called again at 6:15 and was put on hold. And there I stayed until I had to put the phone down at 7:15 because we were booked to go away fro the weekend.
To say I was frustrated was a slight understatement...
So to recap...I am left with an NTL package that was installed 8 days ago. I have lots of TV channels, but I have to change channels with the buttons on the set top box because the three remote controls I have been supplied with so far have not worked. I have a completely useless cable modem and 1mb line, because apparently the NTL engineer "neglected" to do his job correctly and, to quote the broadband technician that I spoke to, completley "bodged" the whole installation. I have a phone line, but I had that anyway as this whole debacle was just a simple package upgrade.
And there upon the issue lies. Now as of yet I have not signed and returned my contract. And until I have a fully working package I am not going to be sending anything to NTL.
So do I call and tell them to just forget the whole thing and cancel all my NTL services, telephone included...?
A show of hands round the office says yes but what we find most interesting is the absolute incredulation of the whole situation.
Here we have a company who claim to be customer focussed, and for the most part they probably are. But they are being so woefully let down by certain staff who show complete indifference to the customer.
What is also interesting is that during the 1 hour I spent on hold on Friday waiting to speak to "somebody in insatallations" I called on my mobile and pressed the necessary keys to get me through to new business and package changes and my call was answered immedietley...!!!
A show of hands then guys...do I stay or do I go...?
PT.

08-08-2005, 08:02	#30
takisawa Inactive Join Date: Jul 2005 Posts: 40	Re: NTL...Should of known better And back on topic indeed... Oh dear oh dear. NTL are seriously beginning to try what little patience I have left. As previously said the NTL engineer was booked for between 12 and 6 on Friday. So I booked the day off work and stayed in all day. All day. Didnt leave the house once. Not once. Even had a catheter fitted to avoid having to visit the loo. But seriously though nobody turned up... Called NTL to confirm..."Yes he is definetley going to be with you today"... Called again at ten to six and was told well he still "might" show up...!!! Called again at 6:15 and was put on hold. And there I stayed until I had to put the phone down at 7:15 because we were booked to go away fro the weekend. To say I was frustrated was a slight understatement... So to recap...I am left with an NTL package that was installed 8 days ago. I have lots of TV channels, but I have to change channels with the buttons on the set top box because the three remote controls I have been supplied with so far have not worked. I have a completely useless cable modem and 1mb line, because apparently the NTL engineer "neglected" to do his job correctly and, to quote the broadband technician that I spoke to, completley "bodged" the whole installation. I have a phone line, but I had that anyway as this whole debacle was just a simple package upgrade. And there upon the issue lies. Now as of yet I have not signed and returned my contract. And until I have a fully working package I am not going to be sending anything to NTL. So do I call and tell them to just forget the whole thing and cancel all my NTL services, telephone included...? A show of hands round the office says yes but what we find most interesting is the absolute incredulation of the whole situation. Here we have a company who claim to be customer focussed, and for the most part they probably are. But they are being so woefully let down by certain staff who show complete indifference to the customer. What is also interesting is that during the 1 hour I spent on hold on Friday waiting to speak to "somebody in insatallations" I called on my mobile and pressed the necessary keys to get me through to new business and package changes and my call was answered immedietley...!!! A show of hands then guys...do I stay or do I go...? PT.