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Re: Extended frustration
If the extension was fitted by NTL then it is NTL's responsibility to fix it, however if the technician came out and found it was not NTL's extension then there would be a £25 charge applicable, extensions are always a grey area for CSR's.
As for what to do, call back through to faults, explain that the extension is not working, and that you accept the possibility of a call out charge.
You will not be charged unless it is not an extension fitted by NTL.
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