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peaksoft · 08-08-2005, 08:41

Does anyone have any tips for getting some service out of NTL?

I rang the fault line a couple of weeks ago, because my extension socket had stopped working.

They said that as it had been fitted more than a year ago, I would have to speak to customer service, and there would be a charge.

I rang customer service that morning and the man there said he didn't know how to handle it and he would call me back.

As I hadn't heard from him by the evening I called again. Another operator said the man hadn't called back because he didn't know what he was doing. He said it would normally cost ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 to get it fixed, but as I'd been messed about, it would be free. He made an appointment for 8am-noon on Friday 5th.

As we're not in during the day, I got house-sitters in from 8am-2pm. No one turned up and no one rang.

I called NTL fault line this morning and the operator said no appointment had been made and if they came out there would be a charge. I reminded her of the history and she said that was between me and the customer service operator, that I should speak to customer service, but that she couldn't transfer me because her phone wasn't working properly.

What do I do?

08-08-2005, 08:41	#1
peaksoft Inactive Join Date: Aug 2004 Location: Balderton and Scarborough Age: 77 Posts: 29	Extended frustration Does anyone have any tips for getting some service out of NTL? I rang the fault line a couple of weeks ago, because my extension socket had stopped working. They said that as it had been fitted more than a year ago, I would have to speak to customer service, and there would be a charge. I rang customer service that morning and the man there said he didn't know how to handle it and he would call me back. As I hadn't heard from him by the evening I called again. Another operator said the man hadn't called back because he didn't know what he was doing. He said it would normally cost ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 to get it fixed, but as I'd been messed about, it would be free. He made an appointment for 8am-noon on Friday 5th. As we're not in during the day, I got house-sitters in from 8am-2pm. No one turned up and no one rang. I called NTL fault line this morning and the operator said no appointment had been made and if they came out there would be a charge. I reminded her of the history and she said that was between me and the customer service operator, that I should speak to customer service, but that she couldn't transfer me because her phone wasn't working properly. What do I do?