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Originally Posted by jonbr
please allow the Indian call centres to be flexible and DON'T make them stick rigidly to a script provided by your selves. The UK call centres do it and so can the Indian call centres. I've worked with enough Indian IT staff before to know they are very capable people if allowed to be!
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I would like to remind every one of some thing I said in starting this thread (see above)!
Indian IT staff are very good technically, but it was obvious from my dealing with the Indian call centre, that NTL have provided a script and will not allow them deviate from it. They are just as good as we are, so let them be as good.