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Originally Posted by Chrysalis
Well I dont usually judge a company after one phone call, if eg. I ring up 5+ times and each time I speak to someone with an indian accent it is usually an indication of an indian call centre, the same goes on judging how good their support is I wont judge just after 1 experience.
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Or you can ask them where they are based it normally brings the correct answer, also ask what the weather is like in India as its raining here also brings the correct response. I had to explain where Manchester was once and when I commented they just said they didn't know as they had never been to the UK.
We can only hope they will improve but the ideal world would be to keep help call centres in the country the help is required. I do not have any problems with Scottish accents to the surprise of Ayrshire friends, I also have no problems with he welsh accent but the Indian accent is the hardest one to understand and this coupled with being in need of help to sort out the connection for the internet does seem to cause more problems than needed for all concerned. The help is the main priority and if its open to misinterpretation this can create more problems and anger when the customers patience gives way with constantly repeating whatâ₠¬Ã¢â€žÂ¢s wrong.