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Originally Posted by jkthorp
re: indian people working in call centres in the UK - a lot of people do assume that if they are speaking to an indian person in a call centre, that the call centre is indian and its not an indian person in a british call centre. when working in a call centre i was listening in to a call with an asian colleague (1st generation immigrant) and heard the caller comment to a friend in the background "they've put us through to f**ing india, f***ing useless" which was charming, but possibly understandable. The caller had a strong scottish accent and there were obvious communication problems between them!
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1. People regulary think that they are speaking to India when the person has a strong WELSH accent !
2. Britian has a huge diversity of accents. Vistors to our CC from USA, France and Italy all commented on the huge range of accents and marvelled as to how our agents handled certain calls from Scotland, Northern ireland and Tyen and Wear where the accent was strong and they couldn't understand a word.