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Chrysalis · 05-08-2005, 21:38

Yeah but dont you realise that the type of customers you get with these offerings will only leave when the price rises to normal? They are probably leaving someone like sky which is better quality anyway, and then will leave again when they dont wanna pay full price for a poor service, at least with the 3 month deals NTL got 9 months full payment of them. NTL will also get a rise in people ringing retentions as a result and have even more customers on the discounted price or just simply leaving in disgust at feeling ripped off, these are the customers that give NTL profit and have been paying full price for months/years.

Is 1million low profit margin/loss making customers better or 100k high profit margin customers?

05-08-2005, 21:38	#11
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: NTL offering free sky sports Yeah but dont you realise that the type of customers you get with these offerings will only leave when the price rises to normal? They are probably leaving someone like sky which is better quality anyway, and then will leave again when they dont wanna pay full price for a poor service, at least with the 3 month deals NTL got 9 months full payment of them. NTL will also get a rise in people ringing retentions as a result and have even more customers on the discounted price or just simply leaving in disgust at feeling ripped off, these are the customers that give NTL profit and have been paying full price for months/years. Is 1million low profit margin/loss making customers better or 100k high profit margin customers?