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Originally Posted by Strzelecki
Why a manager straight off? Why do people always think a manager can sort stuff out, half the time they know less about the correct procedures to follow than some of the decent staff! Talk to the customer service people first, then the customer service manager if you're not happy and then the general manager, but give the people whose job it is to sort this out a chance first. Make sure as well as taking their details, that you let them take all yours (correspondance etc.). If you still have no luck, post back here and I'll see if I can help.
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Listen, if it happened to me, 1st person i'd go and see is the Manager, the manager can sort things out... hence he/she is a manager, balls to customer sevices, I work for a very big sports company H/O and 9/10 the customer has more luck with a manager in the shop. The guys ALREADY given one bash to one of the sales people and they have failed with the contract end of story, so go straight to the top I know I would. Thats my two cents anyway. DICE