Thread: Who is at fault?
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Old 05-08-2005, 12:42   #7
Strzelecki
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Join Date: Jan 2004
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Re: Who is at fault?
Why a manager straight off? Why do people always think a manager can sort stuff out, half the time they know less about the correct procedures to follow than some of the decent staff! Talk to the customer service people first, then the customer service manager if you're not happy and then the general manager, but give the people whose job it is to sort this out a chance first. Make sure as well as taking their details, that you let them take all yours (correspondance etc.). If you still have no luck, post back here and I'll see if I can help.
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