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Re: Who is at fault?
Your contract for the provision (and arrangement of the provision) of the service is with Currys in the first instance.
You should go into the store and ask to speak to a manager there, explain the problem, show him/her your receipt and copies of any correspondance that you have had with Sky.
Advise him/her that you want them to sort it out and ask them what they intend to do about it.
Keep a record of the name and position of everybody that you speak to, along with details of what they plan to do (what/how/timescales/when they will contact you).
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