Thread: Who is at fault?
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Old 05-08-2005, 12:29   #5
Strzelecki
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Join Date: Jan 2004
Location: Essex
Age: 43
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Re: Who is at fault?
Contact Currys first, go into store. If there are any decent customer service people about they'll know what to do. They should have a record of the original contract number (and so should you so take it with you) with which they can chase Sky up with. Although the onus is on Currys to sort it out it does sound like Sky is mysteriously 'not receiving' either of the contracts. If they cannot sort it out the least they could do is to reimburse you the £30 and try reinstating the contract manually over the phone with Sky while you are there.
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