Cable Forum - View Single Post - What has happened to Telewest'sCustomer Service ?

grumble · 04-08-2005, 23:55

Posting on the off chance... but your problem sounds similar to one I had about a month ago... intermittent broadband and tv - assuming your STB is also acting as your broadband connection? In my case the problem turned out to be intermittent loss of signal power and the tell-tale 'feature' was that the middle of the three status lights on the PACE STB was flashing or off whenever the services were failing? The engineer had to replace a length of cable outside the house and fit better connectors.... after I'd screamed down the phone on three separate occasions - count yourself 'lucky' if your problem is constant, trying to get anyone to come and look at an intermittent problem is a different category of challenge.

Good luck.

04-08-2005, 23:55	#7
grumble Inactive Join Date: Aug 2005 Location: London Services: Blueyonder via STB (1Mb) Telewest Supreme PACE STB TVDrive Posts: 14	Re: What has happened to Telewest'sCustomer Service ? Posting on the off chance... but your problem sounds similar to one I had about a month ago... intermittent broadband and tv - assuming your STB is also acting as your broadband connection? In my case the problem turned out to be intermittent loss of signal power and the tell-tale 'feature' was that the middle of the three status lights on the PACE STB was flashing or off whenever the services were failing? The engineer had to replace a length of cable outside the house and fit better connectors.... after I'd screamed down the phone on three separate occasions - count yourself 'lucky' if your problem is constant, trying to get anyone to come and look at an intermittent problem is a different category of challenge. Good luck.