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customer suport is the best laught i had ever! they wanted to dig up my garden to repair the router lmao and they said on phone to me it will sort my problem lmao would you ever belive a rounter in my garden my problem was slow internet and lost packets and was not spyware or msn or norton i just went to a lower package and now seems to be ok now was on 3mb but on 1mb now with no probs so it not pay to get 3mb for me no packet los or internet conectiojn interupt slow or not any internet untill ntl get them selfs sorted i will not pay and go back to the 3mb no more 3 hours waiting on phone some times so i dont ring no more has cost me more then my internet if you need anything sorting ask for a tech not the monkey on the phone some of them on the phone dont know about web traffic when trying online speeds and hop's and packets loss and some dont know how to track and trace the problems or ping some do and some dont so any one got a problem ask for a tech they the guys that will help and they know if your router is over the quater and if it needs balanceing i have had an engineer check me computer out and he tryd his laptop to test and said they had an internal email saying the routers need re segmenting so them on phone dont tell you everthing dont waste your money on calls which you pay the phone bill they get richer you get bigger phone bills if they dont sort your internet out then drop your speeds and if still probs just go to an other ISP they will loss customers and will sort the issue one day no wounder they are doing so many offers to get new cutsomers they need to look after the one's they got 1st b4 they loos them all