[OrangeBattery]

We first got cable about 1994 or earlier, whenever it was the first cable lines were put in, we was offered to be one of the first testers before it was offered fully to all the streets in our area on north London. We have upgraded over the years to more channels and in June 2003 I got broadband 2mb from NTL added.

For about the last year each time we have been contacted by NTL we are always asked why have no moved from our original Cable box that we had fitted to Digital. We decided to move to digital a few months back as we wanted the extra channels so today I phoned NTL to book it.

I asked for just the digital package to replace our cable one and was told that would be £19.50, the same quote they have given me for a while each time they tried to make me change over. Everything went fine until they told me I also need to change my telephone line to theirs, I said I didn't want to and just wanted the TV. After about 5 mins of going through why I didn't want to change I was spoken to like a child and told if I want digital TV I need a telephone line and thats that of pay around £30 a month.

I kinda give up with NTL now, our cable TV connection has never been great as its the original lines and we have been billed a few times for channels we don't have.

I'm reluctantly now thinking of moving over to Sky digital which I don't even want to do but its cheaper and they have put no pressure on me to have anything extra or spoken to me like I was asking for digital TV to be sent through our dish washer. Next move will be to move away from their broadband as well as I really don't like the the customer service anymore.

Ive written this here as I was going write a letter of complaint to NTL but they never respond. Its like they want to push people away and think people don't speak about the experiences they have had with companies to others.