[takisawa]

The latest installment...

Got home from work ready to call NTL and go through the "diagnostics" only to be pre-empted by a very nice NTL team leader actually calling me. She listened intently and said she personally would get somebody to call me back straight away...and they did. They diagnosed that I have a faulty STB and said they could have an engineer out to me this morning. I declined but arranged for one to come at a convenient time for me... Friday PM. The team leader even gave me a direct number to get through to her in case of any more problems...!!!

Then I called the Broadband helpline. I went through some actions...rebooting cable modem etc. The guy on the phone said that whoever had done my installation had completely bodged the job and there was no way it was ever going to work as the installer had left it. He said the installer should have tested the cable modem line before leaving, and that he should have done something in the box in the street which he hadnt.

Anyway to cap it all, I have been promised that the guy who calls Friday will not leave until the whole package is fully functional...

I am not sure if passing my details on to Simon M had provoked NTL into responding as they did, but thanks very much to you guys if it did.

However I would like to think that NTL would have responded as they have anyway. At this point in time I would say that I am happy with the service I have recieved, despite the problems.

I believe that had the installer done a more thorough job I wouldnt even be writing on here...

One other thing...the BB guy mentioned that the installer hadnt adjusted the "power levels".

Whilst watching the TV through the STB on Monday night the TV gave up the ghost with an audible "poooff" that seemed to coinside with the numbers on the STB rapidly changing for a second or so...
The TV is only a £200 budget Medion model from Aldi, but it is only 2 years old.
Could this be a consequence of the bodged installation perhaps...?

Anybody...