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Chrysalis · 02-08-2005, 18:30

I have read this thread, and you should follow simon's advice however if you think about it we shouldnt need to be relying on the contact to get issues resolved. Simon should have responded to that email if he has any respect for his customers but it seems he doesnt have that respect which doesnt look good for the company, I have never been a fan of the top brass at NTL and feel they should be changed they are too short term profit orientated and dont think about the long term and quality of the service.

I remember when I sent an email and phone message to the managing director of my region, on that occasion I did get a reply (of assistant) and it was satisfactory, she rang me up via phone and listened to my concerns and responded. Before she rang me I was furious at the time and after I felt appreciated for a while, it is things like this that make all the difference, its a shame Mr Duffy cannot grasp that.

02-08-2005, 18:30	#21
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: NTL...Should of known better I have read this thread, and you should follow simon's advice however if you think about it we shouldnt need to be relying on the contact to get issues resolved. Simon should have responded to that email if he has any respect for his customers but it seems he doesnt have that respect which doesnt look good for the company, I have never been a fan of the top brass at NTL and feel they should be changed they are too short term profit orientated and dont think about the long term and quality of the service. I remember when I sent an email and phone message to the managing director of my region, on that occasion I did get a reply (of assistant) and it was satisfactory, she rang me up via phone and listened to my concerns and responded. Before she rang me I was furious at the time and after I felt appreciated for a while, it is things like this that make all the difference, its a shame Mr Duffy cannot grasp that.