Cable Forum - View Single Post - Frequent 'No Connection' Problem, and Install Disc ?'s

Tubusy · 02-08-2005, 13:37

My main problem is that my broadband connection cuts out randomly, it seems to be around every 15-20 miuntes at the moment. It only goes dead for perhaps 2-10 seconds, but it is enough to cause havock with my messenger, downloads, browsing etc.

I've only had ntl BB a couple of weeks, but this happens constantly.

I have a stand-alone cable modem (ntl branded).

Broadband Medic is useless, clearing the web cache and turn-on-turn-off does nothing.

a) Where in the country are you? Surrey
b) What is your operating system? XP SP2
c) What is your home network setup? No other equipment, straight to PC connection.
d) If you have more than one computer, is the problem occuring on all other machines? I tried the service on an old PC, same problem
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting? Zonealarm, yes

One thing I have NOT done is a full install from the CD (just broadband medic). I don't want it to install a load of junk on my system and mess around with my browser etc. What does this thing install, and is it necessary?

Any help you can give me would be greatly appreciated.

02-08-2005, 13:37	#1
Tubusy Inactive Join Date: Aug 2005 Posts: 17	Frequent 'No Connection' Problem, and Install Disc ?'s My main problem is that my broadband connection cuts out randomly, it seems to be around every 15-20 miuntes at the moment. It only goes dead for perhaps 2-10 seconds, but it is enough to cause havock with my messenger, downloads, browsing etc. I've only had ntl BB a couple of weeks, but this happens constantly. I have a stand-alone cable modem (ntl branded). Broadband Medic is useless, clearing the web cache and turn-on-turn-off does nothing. a) Where in the country are you? Surrey b) What is your operating system? XP SP2 c) What is your home network setup? No other equipment, straight to PC connection. d) If you have more than one computer, is the problem occuring on all other machines? I tried the service on an old PC, same problem e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting? Zonealarm, yes One thing I have NOT done is a full install from the CD (just broadband medic). I don't want it to install a load of junk on my system and mess around with my browser etc. What does this thing install, and is it necessary? Any help you can give me would be greatly appreciated.