[takisawa]

I am willing to give NTL the benefit of the doubt, and see what they can do. I find it hard to believe that they dont care about their customers...they would have gone under by now for sure.
I guess I was just looking for some reassurance that what I have found is the exception rather than the rule.
I also have an Orange mobile, and can honestly say that the service I have recieved from Orange has been excellent. A customer service model for NTL perhaps ????
I can recall a time when you had no choice but to bow to the mighty BT because there was no alternative. I remember them in 1982, when they wanted to charge my mum, a single parent struggling to bring up 4 children on what were then paltry benefits compared to what they get today, £170.00 to install a phone line. Add on inflation and thats the equivalent of about £500.00 today...!!!! Just imagine paying what would be about £40.00 a month line rental to BT, be it not for companies like NTL introducing much needed competion, and forcing prices down.