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Originally Posted by Nugget
Whe did you send the e-mail? Bearing in mind the time of year, isn't it entirely feasible that people are on holiday (or have just come back), so there may be a slight delay.
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It's feasible that SD was on holiday, but
not that the OP never received a reply from his office, politely explaining that he was away,but that Mr X/Y/Z would be dealing with this matter straight away, & apologising for the fact that the OP had to contact him in the first place.