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Originally Posted by setch
I sent an email to Simon Duffy explaining that I was dissapointed with the level of support that NTL provide. I also offer some constructive information.
He (or is assistant) never responded to or even acknowledged my email.
So I guess he is either a mushroom or does not care.
Setch
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Whe did you send the e-mail? Bearing in mind the time of year, isn't it entirely feasible that people are on holiday (or have just come back), so there may be a slight delay.
The fact that the teamn on here have set up a dedicated response line (having had discussions with Simon Duffy) would suggest that any enquiry / complaint generated throught his site would be investigated.