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Originally Posted by andygrif
Whilst he may listen to what's said on ResponseTek, he should at least have the courtesy to acknowledge an email from someone who's not happy. If he can't be bothered to deal with a complaint (or at least delegate it effectively) then it's not a very good example for the front line staff.
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What have I always said about ntl (or indeed any company that offers pathetic service like the OP has received)?
The rot starts at the top......
If the man/woman at the top can't respond to a customer (or even get his PA to), what hope is there?
