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Originally Posted by Stuart C
Did you try the ResponseTek system (as I believe you were advised)? He apparently does listen to whats said on that.
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I bet he does not actively go and read this stuff himself. He probably only gets to hear what his advisors want him to hear.
I work for huge multinational corporation, and I know that the top people respond to emails sent to them either personally or via one of their executive assistants. It is seen as part of the whole customer experience. Let your client base know that they are important and the key to the success of your company. You will find that they will stay with you and will probably buy future products from you.
From what you read on this forum, people are always looking to move their business to a competitor. That is what the CEO should taking note of.