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Nemesis · 02-08-2005, 10:50

Simon Duffy is concerned with Customer problems, and these are put forward to the relevant dept. However, we have a dedicated resource that has the eyes of Simon and peter, and who is dealing with all the requests we put through.

At the same time, incidents like this should be reported through responsetek, and if you wish, through us. The customer experience is paramount now within ntl, so we have their ear so to speak.

02-08-2005, 10:50	#9
Nemesis Inactive Join Date: Jun 2003 Location: Surrey Age: 59 Services: Virgin stuff Posts: 6,407	Re: NTL...Should of known better Simon Duffy is concerned with Customer problems, and these are put forward to the relevant dept. However, we have a dedicated resource that has the eyes of Simon and peter, and who is dealing with all the requests we put through. At the same time, incidents like this should be reported through responsetek, and if you wish, through us. The customer experience is paramount now within ntl, so we have their ear so to speak.