[takisawa]

That doesnt bode well for me...???
I have had an NTL phone for a number of years, and had TV and BB at my old house. When its working the service is excellent. But its getting there and staying there thats the problem. It took them 6 months to stop billing me for BB at the old house. Why oh why is a company offering an excellent value service like NTL blighted by such poor customer support ? Its such a shame that it has to be this way. It seems that there are some people at NTL who work very very hard at what they do and they are let down very badly by the company. Its just so frustrating. I wonder if the guy at the top really knows what is going on ? If he does, and doesnt care then shame on him. His company are losing money because a lot of people I have spoken to have gone to sky and BT purely because of NTL's distinct lack of customer support. Me...I wanted to give them the benefit of the doubt but my patience is wearing thin...