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takisawa · 02-08-2005, 09:11

Had cable tv and broadband installed on Sunday. The guy fired up the TV and said it was downloading updates...and left. The channels then came on ok. But the remote will not talk to the set-top box...(yes I tried the batteries etc). My wife noticed the guy was down the street at another house. So he gives me another remote control. That also doesnt work...(yes I tried the batteries etc). By which time the guy has now gone. So a call to helpline and another remote control arrives by post this morning. And......that doesnt work either......(yes I tried the batteries etc). So now I have to wait till I get home and "run through some diagnostics" whilst I sit on the phone to whoever. Hmmmm....quite how I can do this with no remote control I dont know, but the lady on the support line tells me that I have to do it before they will send an engineer out...!!!
So on to the broadband debacle...plugged in my laptop. Went through the install. Gets to where I have to enter my surname, pin and telephone number and it says unable to proceed...
Arrrrrrrrgh...
I am getting some right stick at work for defending NTL.
If they cant get it sorted by the weekend the contract I have ready to sign is going to be torn in half.
Anyone else had problems...?

02-08-2005, 09:11	#1
takisawa Inactive Join Date: Jul 2005 Posts: 40	NTL...Should have known better Had cable tv and broadband installed on Sunday. The guy fired up the TV and said it was downloading updates...and left. The channels then came on ok. But the remote will not talk to the set-top box...(yes I tried the batteries etc). My wife noticed the guy was down the street at another house. So he gives me another remote control. That also doesnt work...(yes I tried the batteries etc). By which time the guy has now gone. So a call to helpline and another remote control arrives by post this morning. And......that doesnt work either......(yes I tried the batteries etc). So now I have to wait till I get home and "run through some diagnostics" whilst I sit on the phone to whoever. Hmmmm....quite how I can do this with no remote control I dont know, but the lady on the support line tells me that I have to do it before they will send an engineer out...!!! So on to the broadband debacle...plugged in my laptop. Went through the install. Gets to where I have to enter my surname, pin and telephone number and it says unable to proceed... Arrrrrrrrgh... I am getting some right stick at work for defending NTL. If they cant get it sorted by the weekend the contract I have ready to sign is going to be torn in half. Anyone else had problems...?