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Originally Posted by nffc
Check the modem is on, of course...
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bad bad bad idea!
reponse to that question: "of course it's on, i'm not stupid." customer immediately annoyed....
better question: "which lights are lit on the modem?" -> tells you whether the modem is on or not, and also tells you whether the modem is locked onto it's signal/ is on usb or ethernet/ is connected to pc properly etc etc.
anyway, back on topic....
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Plus, afaik, india doesnt have an ntl network, if they've never used it, how can they know how to sort problems out with it!?!
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I had never used ntl when i started working for them! having used a product isn't a requirement for supporting it, or knowing about it.