Sorry but I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t think that we as paying customers should accept a 'bit of an improvement' - the so called professional managers at NTL are there to do a job, I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t think NTL would accept a 'bit' of my bill payment. The fact is I pay for a service and within the terms and conditions of contract I expect that contract to be honored.
I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t expect to be misled, lied to or shortchanged; customers should not expect something to be 'ok' or 'about right'. NTL have a couple of weeks to honor their side of their contact with me or face the legitimate consequences of their actions
Please Google for the following terms 'NTL are crap' - 'NTL are ****' - NTL are 'incompetent' †“ as customers we should;
1. Make our feeling known direct to NTL, keep a record of all engagements with staff for better or worse.
2. Spread news of the dreadful and the good service we receive from NTL.
3. Hammer them in the press and on the internet if we are dissatisfied
The fight starts here to get for what we are paying for and what we are promised †“ donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t accept excuses. If you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t like NTL †“ move on and tell them why if there are any of these so called managers †˜lurkingâà ƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã¢â€à …¾Ã‚¢ here †“ pull your fingers out and face me or get another job †“ I love a good healthy †˜discussionà¢ÃƒÆ’¢â€šÂ¬Ã¢ââ‚ ¬Å¾Ã‚¢.
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I am sure you have all complained to NTL so lets move on to stage 2:
Make people aware of NTL's shortcomings and successes - start with the following;
http://www.bbc.co.uk/radio4/youandyo..._contact.shtml
http://www.howtocomplain.com/
http://www.bbc.co.uk/watchdog/guides_to/howtocomplain/
Try the feedback links on NTLââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s web page, because someone will be getting paid on improved performance metrics - so lets give them a really honest benchmark!
Email Web and print publications - The guardian has an excellent blog that has an understanding of what it means to be an NTL customer, keep it funny but honest, they wont print †˜another moaing NTL customerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ story
I an experienced in customer rights but new to the world of NTL so please lets all campaign for better NTL - one that delivers on its promises.
Come on folks lets get NTL out in the open!
We want what we have paid for!