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SLM · 31-07-2005, 10:08

Ring ntl up and explain you have called in the past and carried out all instruction's (re-booting etc) and the modem is still faulty, ask (do not demand) for a tech visit, if you add that you accept the call out charge (ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25) if it turns out to be your equipment at fault. That should help your cause in getting it sorted.

The trouble ntl have is that people will say they have done everything then the tech turns up and finds out there is nothing wrong with the connection but the customer has not plugged in the lan/usb cable (1 example)

31-07-2005, 10:08	#2
SLM Inactive Join Date: Dec 2004 Posts: 512	Re: Downstream Data Issue i think :S Ring ntl up and explain you have called in the past and carried out all instruction's (re-booting etc) and the modem is still faulty, ask (do not demand) for a tech visit, if you add that you accept the call out charge (ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25) if it turns out to be your equipment at fault. That should help your cause in getting it sorted. The trouble ntl have is that people will say they have done everything then the tech turns up and finds out there is nothing wrong with the connection but the customer has not plugged in the lan/usb cable (1 example)