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Originally Posted by Chris T
Yep, do that! And by the way, senior NTL bods do quietly lurk this board and read this thread in particular - so your frustration is getting back to them.
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I like the ResponsTek concept, if something positive happens as a result.
Personally I have seen some improvement in ntl's service over the years - but it still falls way way short of acceptable in many cases.
And it's all very having senior managers lurking on this thread/board but in most cases they are the ones that are the root of the problem.
But anything in the name of progress I suppose....