Hi kiwi,
to Cable Forum.
Unfortunately a lot of Cable Operators are well known for poor levels of Customer Service.
All I can suggest that you do at the moment is keep on at them, the delay in sorting out your STB is not acceptable (as I'm sure you already know). You could try asking them for compensation for the time that you have had problems.
Next time you call ask to speak to one of the supervisors, you may get more luck with them. The trick is to stay
very calm and polite. Explain the problem, explain that you are not happy, and ask them what they are going to do about it.
Other than that I would guess you're pretty stuck.
Hopefully somebody else on here might have some experience with TW CS and be able to give you some more constructive advice.
In the mean time, sit back, kick off your shoes, relax, and enjoy your stay here
