Quote:
Originally posted by Steve_NTL
I presume its because they want to make it harder to downgrade! 
Face it, Whats easier? Downgrading on the net, or ringing Ntl? Downgrading on the net of course, Hence NTL remove it, and make it harder for you to downgrade
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yes its true its excellent business sense really if CS is closed and you want to downgrade you cant and then the hope would be you forget about it and just continue using the service as usual