[jkthorp]

re: indian people working in call centres in the UK - a lot of people do assume that if they are speaking to an indian person in a call centre, that the call centre is indian and its not an indian person in a british call centre. when working in a call centre i was listening in to a call with an asian colleague (1st generation immigrant) and heard the caller comment to a friend in the background "they've put us through to f**ing india, f***ing useless" which was charming, but possibly understandable. The caller had a strong scottish accent and there were obvious communication problems between them!

At the end of the day thats the basic purpose of a call centre - communication - and if that can't happen efficiently its failing! its fair enough if an indian person can understand every accent in this country, and respond correctly to what is being said, but if you've never lived here, understood the culture and encountered many british people, i don't think you can possibly do that.

Plus, afaik, india doesnt have an ntl network, if they've never used it, how can they know how to sort problems out with it!?!

Scripts, IMO, are a big no-no. Any muppet can read scripts, they need to be employing people with the ability to converse, not just read! But as usual, with anything, pay peanuts, get monkeys