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themelon · 30-07-2005, 12:53

I have been woth ntl 3 years and can not fault them.

I believe if everything works from the offset, they are great. If you have problems then they can be a nightmare. That said I have had a few minor issues with STBs and onece with the telephone and it has all been resolved within 24hours.

More than I could say for BT and Sky, but hopefully those companies have moved on their pitiful customer service in 3 years. However judging by my friends recent Sky experience it looks like things might be going wrong down there! His brand new box which went wrong in 2 months was replaced with a reconditioned pre historic Pace box farworse than anything I have every seen, which according to Sky is standard practice. Now he is just waiting for the 12 months to expire and regretting not taking my advice!

30-07-2005, 12:53	#18
themelon Inactive Join Date: Dec 2003 Location: Stoke-On-Trent Posts: 561	Re: New to all this I have been woth ntl 3 years and can not fault them. I believe if everything works from the offset, they are great. If you have problems then they can be a nightmare. That said I have had a few minor issues with STBs and onece with the telephone and it has all been resolved within 24hours. More than I could say for BT and Sky, but hopefully those companies have moved on their pitiful customer service in 3 years. However judging by my friends recent Sky experience it looks like things might be going wrong down there! His brand new box which went wrong in 2 months was replaced with a reconditioned pre historic Pace box farworse than anything I have every seen, which according to Sky is standard practice. Now he is just waiting for the 12 months to expire and regretting not taking my advice!