Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Art · 30-07-2005, 01:35

My favourite customer experiance with NTL was in regard to a recent offer: free SKY Sports for a year - for new customers - since I had just signed up I rang through, I felt that I should be entitled to this offer so I called through to customer services who put me in touch with the 'customer retention team' I got through to someone called Jat who:

1. Didnt wnat to tell me his name it took five attempts to get a name from him;

2. Then denied the promotion existed;

3. Then denied that he could do anything about it;

4. When I said "put me through to your supervisor" Jat gave me the old - "we'll call you back" (yeah right) - so said i'd hold - Jat then promised that he could sort it out - but surprise surprise - this package has never materialised..............

NTL - worst customer service in the known universe - I swear they are Al Queada Cable in disguise.

30-07-2005, 01:35	#594
Art Inactive Join Date: Jul 2005 Posts: 2	Re: NTL Customer Services: Your personal experience My favourite customer experiance with NTL was in regard to a recent offer: free SKY Sports for a year - for new customers - since I had just signed up I rang through, I felt that I should be entitled to this offer so I called through to customer services who put me in touch with the 'customer retention team' I got through to someone called Jat who: 1. Didnt wnat to tell me his name it took five attempts to get a name from him; 2. Then denied the promotion existed; 3. Then denied that he could do anything about it; 4. When I said "put me through to your supervisor" Jat gave me the old - "we'll call you back" (yeah right) - so said i'd hold - Jat then promised that he could sort it out - but surprise surprise - this package has never materialised.............. NTL - worst customer service in the known universe - I swear they are Al Queada Cable in disguise.