Thread: Reported for Abuse
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Old 29-07-2005, 16:38   #86
cookie_365
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Re: Reported for Abuse
Quote:
Originally Posted by andygrif
Thank god for a bit of sanity on this thread. It's a shame you don't work for ntl. Perhaps the people who do spend time on phone lines to customers should be pointed in the direction of this post to figure out the adult way to deal with calls that go wrong.
Aw, shucks !!

£30k and a staff discount and it's a deal
__________________

Quote:
Originally Posted by iommi
i really dont think ppl are getting what i have said

I THOUGHT THAT THE CSR HAD PUT THE PHONE DOWN THAT IS WHY I SAID F****NG N**HEAD, NOT BECAUSE OF ANY OTHER REASON.

IF ANYONE WAS RUDE IT WAS HIM CALLING ME BACK AND ASK TO REPEAT IT
I'm sorry, but you just don't get it.

It doesn't matter why you said it, what your intentions were, or whether you wanted him to hear.

You said it, and he heard it, and that's really all there is to it.
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