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Originally Posted by Nugget
Sorry OB, what was your point again  
Obviously, you know more about working at ntl than I do, but do the phones not also have the 'Secrecy' feature on them? I'm only asking because we're supposed to use Hold where I work but, seeing as whenever I do that I lose the caller when I try to get them back, I just mute them.
Thoroughly OT I know, but I'm just curious  |
Some phones do, some phones don't. My doesn't, only HOLD. And why would the agent have put him on secrecy if he'd thought the convo had finished (as the OP stated, it just about had)???? Surely the rep
would've hung up? Sorry, something's fishy. The OP is just ****ed off at getting caught being abusive, doesn't think the rep has any right to miffed about being called a ****ing ********, and wants to turn the whole thing from him to the rep. As I said, it's all b*ll*****.