TBH the CSR started all of this by putting me on hold in the first place wiothout informing of what he was goin to.
Any good call centre agent knows not to just ppl on hold, have no long silences and always be polite. And to call a customer back to try and get the to repeat what they had said is discusing.
I admit that maybe i shgouldnt of said it but when ya think they have hung up, it gets ya mad
He shouldnt of done it period