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Originally Posted by Bifta
Donkey's years ago I had a mispleasure of working for a couple of weeks as a BT operator, we took an immense amount of abuse but BT's policy was to NEVER ring the customer back under ANY circumstances.
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BT have now changed that, i worked for them @ the Grimsby Switch and i was always told to warn them once and if they contiued then you were allowed to hang up. With the exception of 999.
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Originally Posted by andygrif
Either turn the tables and report him or just move on and don't worry about it.
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Have already begun to write the letter, one thing i am concerned about is how ill they trace him, do they have a system that tracks everyone that will access my account. I did ask him to send me all my bills since i started with NTL back in feb, so will that have left a track. I think his name was Tim
[Mod Edit (Chris T] When you quote people, please ensure you correctly identify who you are quoting. I have substituted the incorrect name in your second quote with 'andygrif', the correct one.