Hi Folks,
I run a site
http://www.phishybusiness.co.uk that is having a fair amount of problems with users unable to connect. I have done the usual things to solve it, removed graphics and reduced the overall size of the index page just in case it was that, turned on all the cache's I have etc..
Well I also got my host to do a check on the IP's that were having problems, they all turned out to be NTL IP addresses and my host has performed various traceroutes and checks etc and has com up with the conclusion there is a routing issue somewhere withing the NTL network that is causing the problem.
So I have had a couple of the members call up to see if they could sort it and basically told that there is no problem on the side of NTL - strange though that I have been reading plenty of similar reports on this forum - Anyway my problem is this..
The site will come backl up for members occasionally and they are ok to use it, with no speed issues etc, then it will die, 10 mins, 1 hour, 5 days.. there really is no pattern. I am not an NTL customer and as such cant really call up to try and get something fixed and my members ( already getting impatient, but still trying) are getting no where.
Can any of you advise where the problem MAY be, or WHY it could be happening so at least I have something to tell the people who are calling the issues in to tech support...
Please help
cheers
leigh
