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shaunhuk · 27-07-2005, 11:27

I had exactly this problem just after the upgrades to 4Mbps and spent around three hours on the phone to BY Tech support before we eventually tried uninstalling ZoneAlarm and trying the speed tests again. Amazingly, this worked and I was getting the full 4Mbps. Simply turning off ZoneAlarm was not enough, I had to totally uninstall it before it made any difference. I subsequently installed Sygate Personal Firewall (which is also free) and have had no repeat of the problem.

Hope this helps.

Shaun

27-07-2005, 11:27	#3
shaunhuk Inactive Join Date: Jul 2005 Posts: 10	Re: by speeds I had exactly this problem just after the upgrades to 4Mbps and spent around three hours on the phone to BY Tech support before we eventually tried uninstalling ZoneAlarm and trying the speed tests again. Amazingly, this worked and I was getting the full 4Mbps. Simply turning off ZoneAlarm was not enough, I had to totally uninstall it before it made any difference. I subsequently installed Sygate Personal Firewall (which is also free) and have had no repeat of the problem. Hope this helps. Shaun