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Originally Posted by ian@huth
I altered the option from "delete spam immediately" to "send to webmail spam folder for seven days" after reading this thread. Today I checked the spam folder in webmail and found six messages one of which was a message I wanted and not spam in my eyes. I have now altered the option to "forward to your inbox marked as spam" as seven days is not enough if you are away for more than a week and having to check webmail regularly means that I have more to do now with this NTL spam filtering than I had to before.
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I've been doing some testing this morning, having now changed my settings from delete to tag.
I've sent messages from Hotmail, Yahoo, Easy.com and even my own ntl account. One of the Hotmail messages was incorrectly labelled as spam. None of the Yahoo or Easy messages were. Most (but not all) of my own ntl addresses were labelled as spam.
So it seems that the wonderful ntl spam filter is labelling some of it's own traffic as spam. Clever.
This makes no sense whatsoever, the fact that they have introdiced this without any notice is IMHO negligent. I cannot seriously believe that any ISP would just switch on a spam filter that deletes people's emails without telling them. If I set it to that, fine - it's my look out - but the default setting is delete and they don't tell you it's happening. Crazy.
It is now clear that I have lost emails as a result of ntl's incompetance - and the attitude of the mornic urchin I have just had the displeasure of speaking to only makes my blood boil; he would not apologise, would not report it to the relevant department, refused to take my complaint and even refused to put me through to anyone else, including the cancellations department, saying "We are not a switchboard". To which I replied, "we'll you're certainly not a customer service department", and I hung up. GRRRRRRRRRRRR