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lez · 27-07-2005, 10:52

b. cox wrote

Well I have been with ntl for a while, no real problems, I was lucky I suppose.

Now its come to bite me on the a###

I had all 3 services, telco+stb+stbnet

I cancelled my STB+net and just left the telephone on to be transferred into sister in laws name etc as it was her house and she wanted to keep the same number.

I gave a months notice on the STB+net, they sent a change over letter for the phone.

Then they go and bill me for the phone(9.99 telco only line rental) + a months STB + a months net.......

a total of 90 quid (60 quid in rentals + 30 call charges)

I phoned up and they said no problem the charges will be corrected, I requested a corrected bill so I could pay the correct amount, they never sent one.

weeks pass, reminder for incorrect amount arrives (90ukp)

I phone up and explain I cant be responsible for these charges as I dont have service for the dates that the charges relate to, ie they are advance charges and the stb + net is disconnected and I have moved out.

after an hour on the phone I gave up, they wanted me to pay the charges and get a credit on the next bill, I explained I should not have a next bill as I am no longer a customer and have moved from the property, and why should I pay in advance for services I wont be receiving, you dont pay for what you dont get.

I gave up in the end and agreed to pay the charges and have a credit on the next bill and then I could have a cheque sent etc.

So I will pay 90, and later get 60 credited to bill, so I have only paid for the outstanding phone charges, all will be well in the world.

Was still a bit annoyed at having 60 quid of my money sat at ntl's bank for a month though.

Ha, this month I get another bill, guess what, credited 8 ukp ! yes 8 ukp and more monthly charges!

And while I was on the phone the first time I booked sister-in-laws new modem(stand alone) only to find its now arrived in my damn name giving me another bill and I dont live here anymore!

I think I'll just not pay and let them take me to court this time.

After all I have heard about ntl how I could have been so stupid to trust them with 60 quid of my cash is, well, my own fault really. wont do it again.

27-07-2005, 10:52	#1
lez Inactive Join Date: Jul 2005 Posts: 3	Why was I so stupid.... b. cox wrote Well I have been with ntl for a while, no real problems, I was lucky I suppose. Now its come to bite me on the a### I had all 3 services, telco+stb+stbnet I cancelled my STB+net and just left the telephone on to be transferred into sister in laws name etc as it was her house and she wanted to keep the same number. I gave a months notice on the STB+net, they sent a change over letter for the phone. Then they go and bill me for the phone(9.99 telco only line rental) + a months STB + a months net....... a total of 90 quid (60 quid in rentals + 30 call charges) I phoned up and they said no problem the charges will be corrected, I requested a corrected bill so I could pay the correct amount, they never sent one. weeks pass, reminder for incorrect amount arrives (90ukp) I phone up and explain I cant be responsible for these charges as I dont have service for the dates that the charges relate to, ie they are advance charges and the stb + net is disconnected and I have moved out. after an hour on the phone I gave up, they wanted me to pay the charges and get a credit on the next bill, I explained I should not have a next bill as I am no longer a customer and have moved from the property, and why should I pay in advance for services I wont be receiving, you dont pay for what you dont get. I gave up in the end and agreed to pay the charges and have a credit on the next bill and then I could have a cheque sent etc. So I will pay 90, and later get 60 credited to bill, so I have only paid for the outstanding phone charges, all will be well in the world. Was still a bit annoyed at having 60 quid of my money sat at ntl's bank for a month though. Ha, this month I get another bill, guess what, credited 8 ukp ! yes 8 ukp and more monthly charges! And while I was on the phone the first time I booked sister-in-laws new modem(stand alone) only to find its now arrived in my damn name giving me another bill and I dont live here anymore! I think I'll just not pay and let them take me to court this time. After all I have heard about ntl how I could have been so stupid to trust them with 60 quid of my cash is, well, my own fault really. wont do it again.