I am pretty sure we'll need faults to do something to this (at the very least), so before I call, I am wondering if anything extra would be useful (to try and keep the call as brief as possible for the faults guy/gal).
Quote:
Originally posted by Samsung STB
25/07/05 23:37:54 302 Post-RS Error 53 282750
25/07/05 15:54:27 0 DPS erase same pid in other disabled channel
25/07/05 10:32:54 0 DPS erase same pid in other disabled channel
24/07/05 13:57:59 0 DPS erase same pid in other disabled channel
24/07/05 07:17:02 0 DPS erase same pid in other disabled channel
23/07/05 21:05:12 88 CAK Callback Connection Attempt
|
Each time we've had the DPS erase error, the TV has glitched as in the picture goes jerky (I did mention having this problem a while back, but it was rare that it happened - now its more frequent). It is most noticeable on channels like five and E4 (and some others aswell, but cant remember which ones offhand).
I don't know what happened on the 23/07/05 with that "CAK" error... I can't even remember what we were watching at the time. The Post-RS one would've happened at around about the time we turned the TV off I would say... we just turn the TV off and the STB by the button on the front of the box.
I have moved the box out of the cabinet slightly to get more air to it as someone had put videos beside the box (it wasn't me!) on Friday evening sometime if I remember right, but it seems to have made no difference.
So anyway, anything else I'd need to note before calling NTL? (I will be in front of the TV anyway when I call by the way). Our internet comes through the STB and has not been affected (that I am aware of) when these errors have come up.