[davyboy]

Hi,

I am an NTL broadband customer, originally with C&W whose email account was switched to BOLTBLUE when NTL took over.

The email service has worked fine for a couple of years. But around the end of June I seem to have lost the ability to send emails from my BOLTBLUE accounts. I can receive mails ok and WEBMAIL works fine.

There are no error messages produced and the mails all appear in the 'sent' box as if they had been despatched.

I have used both NETSCAPE 7 and OUTLOOK express with the recommended settings but same results. (SMTP.BOLTBLUE.COM)

I have tried disabling my Norton Security products and SPYsweeper but same occurs.

I have spoken extensively to BOLTBLUE on their 10P a aminute helpline and via email. The last thing they told ,me was I should be using smtp.ntlworld.com. I said "it had worked fine with the previous boltblue settings what had changed ?"........Got no answer,

I contacted NTL who told me that I shouldnt be using their smtp as all the responsibility for C&W email had been transferred to BOLTBLUE. They refused to help any further.

So..........here I am paying for a service that only half works.

I am keeoing an open mind on the causes. I haven't made any major changes to my system apart from regular updates from MS and the security products, but accept that it might be something at my end. Just cant think what!.

I noted from the NTL availability notices that they did email maint around the time I believe I lost the ability to send email.............may be unrelated but who knows ?

My next option is to restore the system to the last backup in May. Seems a bit drastic tho.

Any advice gratefully received.

Davyboy